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Delivery Policy

Welcome to Plain Stationery and Homeware. You’re welcome to browse these following information if you’re curious about how to shop on our website. Of course, welcome to tell us if there are any questions still bother you.

Due to COVID-19, we have temporarily suspended shipping services to some country. We apologize for any inconvenience this may have caused. Please mail us know if you have any questions.

Oversea Delivery – International postal service impacts due to COVID-19, please check this for more information.

Shipping method and freight calculation

  • We will ship every Monday and Thursday. Orders with payment completed before 23:59 on Sunday night will be shipped on Monday, and orders with payment completed before 23:59 on Wednesday night will be shipped on Thursday.
  • Order amount above NT$1,200 can enjoy this free shipping discount (the discount includes Taiwan islands, excluding overseas, black cat home delivery). If you have any doubts about the cost calculation, please contact before placing the order.
  • If there are larger or heavier items such as pens, notebooks, pencil sharpeners, etc. with pen boxes, the system will calculate shipping costs based on weight or volume.
  • If you do not receive the shipping notification email, it may be due to uncertain factors such as network conditions, mailbox capacity, server abnormalities, etc.
  • You can check your tracking number when logged in.
Member Points
Every NT$100 Earn 1 Points. Every 1 Points Discount NT$1. You can use in your next order.

Overseas delivery

The delivery area includes Hong Kong, Macau, China, Singapore, Malaysia, Thailand, Australia, Canada, USA, UK, etc. Please pay by credit card. The products will be send from Taiwan. Our system will automatically calculate the shipping fees required. For customers overseas, if hoping to deliver outside our list, please feel free to contact us.
If the order shipped overseas exceeds the fixed amount, there may be customs duties, which are determined according to the customs regulations of each country.

Note 1: Some countries cannot deliver liquids, knives, and magnets. In case of goods that cannot be delivered, we will contact you if you have ordered such goods.
Note 2: Hong Kong: SF Express will be used for all shipments. SF Express will charge a non-industrial and commercial surcharge of HK$20 for home delivery of Hong Kong residential addresses. If the residential address is located in a remote area, it will only charge a remote area surcharge of HK$30, or you You can fill in the addressSF station address or point code.And pick up by yourself then you don't need to pay the surcharge.(Hong Kong Residential Surcharge Standards)

Drop Us A Note

Contact us and we’ll get back to you as soon as possible. info@plain.tw